Terms of use

Regardless of the commercial guarantee, the seller is responsible in case of any discrepancy between consumer goods and contract for sale, under the guarantee of art. 112-115 of the LCP. The guarantee is provided by "Djordans" EOOD. Plovdiv, ul. Knyaz Bogoridi1.

According to the Law on customer protection (LCP), the user have the right of cancellation of the distant contract without any specific reasons and he/she can return the goods back to the trader not later than 14 days from the date of the purchase , but the goods must be in the same condition as in their receipt (in their original packing).

Obtaining a refund for a purchased article is possible after receiving it back and confirming its good condition! The client is obliged to inform us about his/her decision to return the goods by phone call or by e-mail. The refund will be obtained by a bank transfer in Bulgarian bank account within 14 days after the date of receiving the return.

Returns will not be accepted, if clients send them with a courier by cash on delivery payment method!

In case that the article you have ordered does not cover your requirements, we can make an exchange and replace it with another article from our collections. To return the ordered items a necessary requirement is the goods to be in a new and unworn condition, in their original packing, without any loss of commercial view. Also the goods must be accompanied with the guarantee slip. The transport costs for the exchange must be paid by the buyer. The exchange can be done within 30 days.

If the goods do not cover any of these requirements according to the Law on customer protection, then the exchange cannot be done.

Please send the returns to the following address:

Haskovo, Dimitrovgradsko shose, skladova baza “Maritsa” for “Djordans”LTD.

ORDERS

After an order is placed, You will receive an information about the availability and delivery date to your e-mail, used for your registration

We do not have the option “Open and test before pay” .

The buyer can change or cancel his/her order before its status become “Completed”. If the buyer cancel his/her order or/and do not make the payment, then his/her status in the Online store will be „incorrect client” and it is possible his/her new orders to be not accepted.

Confirming your order you automatically agree to receive system e-mails.

You can order from our online store using the form from the site, by a phone call to the telephone numbers written in the site or by e-mail to sales@paolobotticelli.com

                                                                                    DJORDANS LTD